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COVID-19: Business Support

COVID-19: Business Support

Get the latest COVID support & information

We’re helping Mid West businesses stay afloat with access to current information on health & safety, financial support and operational tips.

Whilst we understand that each business faces its own challenges, these key areas can help your business survive and  protect you, your family and the community.

We will be regularly updating this post with new information as it becomes available.

Financial Relief
Financial Assistance – Federal Government
Dept of Premier & Cabinet (WA Government)
Advisory Support
Health & Safety
Travel Restrictions
MWCCI Advocacy
Financial Relief


Click the below links to learn about assistance available from your financial institution:






Supporting Customers in Need (inclusive of small business)

  • Ability to put their current plan on hold should there be no current need for the service.
  • Waiving of late payment fees for all our customers until 30 April.
  • Stopping of disconnection and credit collection activities until 30 April.

We will also be providing more support for customers eligible for the Government Coronavirus financial support. We will be providing customers seeking support with more details.

COVID19 – OPTUS Updates


  • Are suspending late payment fees and disconnections whilst your business is going through disruption this is for consumer and small business customers until the end of April and then this will be reviewed again.
  • Telstra are offering a free Telstra Virtual Meeting Room (VMR)service to Aussie businesses until 30 June.
  • Keep up to date with Telstra news.


Internet Providers


  • Local providers Node 1 are offering no data limits on plans for consumers and business to assist with those working from home. If you are experiencing bill stress Node 1 would ask that you call them to discuss details on 08 9964 6633.
  • MWCCI will update on other providers where possible.


Financial Assistance – Federal Government


Below are links to the measures available for small and medium businesses, sole traders and households under the multiple economic support packages. 

The Government is acting to cushion the blow from the coronavirus for businesses and households to help them get through to the other side of the crisis as the world deals with the significant challenges posed by its spread.

COVID19 – Australian Government Updates from the Treasury


Federal Government Job Keepers Program. See below fact sheets for eligibility.

Fact Sheet Jobseeker Payment – Information for Employers

Fact Sheet Jobseeker Payment – Information for Employees


Fact Sheet – Cash Flow Assistance for Business 


Fact Sheet – Temporary relief for financially distressed businesses.


Fact Sheet – Delivering support for business investment.


Fact Sheet – Coronavirus SME Guarantee Scheme – supporting the flow of credit


Fact Sheet – Support for Sole Traders


Fact Sheet – Income support for individuals


Fact Sheet – Early access to Superannuation


Fact Sheet – Payments to support households

Dept of Premier & Cabinet (WA Government)


Latest information and advice, including economic and health support measures and restrictions

Latest updates 19 April 2020

  • Travel agent appointed to help Australians return to home States
  • Soft Term 2 opening for public schools
  • Public transport services to increase when WA schools return
  • Expanded testing program for COVID-19
  • Restrictions on the number of people at funerals
  • Support for people with a disability
  • Tradies are wanted to teach prisoners life-changing skills

Click here to read further details on the above announcements

Business and industry Announcements

Premier reveals $1bn package to boost business, health, and services

The WA Government has announced a $1 billion economic and health relief package to support Western Australian businesses, households, and community groups, and to boost the response by health and frontline services to the COVID-19 coronavirus pandemic.

A brief Summary as outlined in BUSINESS NEWS 31 MARCH 2020 – Click here

The WA Government will be delivering a $9 million relief package to support the taxi and on-demand transport industry through the COVID-19 coronavirus pandemic.

For more information visit COVID-19 coronavirus: Business and industry advice click here

Advisory Support


Provides a free, comprehensive, online resource includes advice on areas such as managing economic impacts, protecting staff, managing travel, business continuity, working from home, communicating with staff and FAQs.

COVID19 – CCIWA Updates

How we can help:

  • The big Picture
  • Protecting Staff
  • Scaling you workforce
  • Adapt your Business
  • Managing apprentices & trainees
  • Communicate with your staff
  • Frequently asked Questions

Charting the Stimulus between Federal & State and how to access –

Stimulus Spreadsheet as at 23 March 2020

Business continuity and natural disaster recovery video

MWCCI Members – For further CCIWA resource for Employee Relations advice

CCIWA is a resource for MWCCI members to call to access further assistance for Employee Relations – Ph: 1300 422 492.

Business Hotline – 13 28 46 has been expanded to provide specialist advisers and extended hours to support small and medium businesses impacted by the COVID-19 pandemic.

Operations at the Contact Centre will increase from five days per week to seven days per week, and provide an additional two hours a day of support outside standard operating hours for the first month, answering calls from 7:00am to 11:00pm AEST.

The Government is rolling out comprehensive, targeted assistance in response to the COVID-19 pandemic and we want businesses who are looking for information to be supported.  

During these challenging times businesses that have been impacted by COVID-19 need readily available access to advice so they can fully understand the assistance available to them and their employees.

For more information on the assistance available to businesses please go to

Please also go to  This site will link you to the latest COVID-19 news, updates and advice from Australian Government Agencies.

To receive regular updates from the SBDC straight into your inbox, sign up for their newsletter.

Business Local Geraldton 

Your local resource for assistance to help to navigate the course of changes. You can have a one-on-one meeting at no cost.

Ph: 1800 249 562

Health & Safety


  • Ask all clients and visitors to use the hand sanitisers.
  • Regularly clean your workplace with an antiseptic cleaner.
  • Encourage safe distancing. using bright but friendly signs e.g. use masking tape to draw a line from the cashier to the client.
  • Use a diffuser (tea tree oil and eucalyptus are natural antiseptics).
  • If you need to meet with people where possible do this via telephone and/or videoconferencing as these are the best options, if at all its necessary to have a face-to-face meeting or in the conference room or outside in the open maintaining safe distance.


This will depend on the nature of your business, but if possible:

  • Encourage clients to ring you rather than pop in, depending on what type of business you have.
  • Use online communication like Messenger, Skype or Zoom (video conferencing) for meetings, share your screen with the other person for power point presentation or to show them documents or account information etc (for Accountant).

Travel Restrictions

TRAVEL RESTRICTIONS – Updated 19 April 2020
The WA Government regional travel restrictions within WA remain in effect. Work, business and freight travel is allowed – but please ensure that any employees travelling have a letter from their employer (even if that is themselves) stating what they do and why they are travelling and that all travellers/drivers carry their driver’s license with them at all times.

Further details can be found here:  travel restrictions

Regional Travel Update as announced 1 April 2020

To help reduce the spread of COVID-19, the Western Australian State Government introduced further restrictions on travel within the State from last night midnight Tuesday 31st March.

We have received a number of calls from members on what this means for their business. 

To define an essential service under the Emergency Management Act (2005) Section 67 – Prohibition on Regional Travel Directions 7(l). As outlined in the Act, “a person must not enter a region from another region except to the extent that the person is performing an essential service and it is necessary for the person to enter or leave the region for that purpose”.  

Exemptions will apply for:

  • people travelling to work
  • attending medical appointments
  • transporting freight
  • those who do not have access to groceries or supplies within their region
  • returning to a place of residence
  • attending school or an educational institution where necessary
  • catering for family members
  • compassionate grounds

Check points and mobile police patrols will be in place to monitor travel across boundaries and ensure people are doing the right thing.

People are encouraged, where possible, to assist police by preparing documentation, such as a letter/email/SMS from an employer, to support their legitimate travel. (see 1 April announcement)

To stay up to date on updates continue you will need to continue to monitor this site COVID-19: Travel and transport advice

Travel to and within WA

WA State border closure

Strict border controls are in place to limit the spread of COVID-19. You cannot enter Western Australia unless an exemption has been granted.

For more information visit COVID-19 coronavirus: Advice on travelling to and within Western Australia.

Returning to Australia from international travel

If you are an Australian citizen or permanent resident arriving back in Australia you’ll be subject to the Australian Government’s mandatory quarantine period of 14 days at your first Australian destination.

You will be provided with suitable accommodation to stay in during this period.

However, you will not be permitted to travel domestically (including to your home) or continue on any domestic connections, until the 14-day mandatory quarantine period has been completed.

For more information visit the Department of Foreign Affairs and Trade Smart Traveller.

Travel to and from Esperance

From 1.00pm, Sunday 5 April 2020, Western Australians are not permitted to enter Esperance from another local government district without an exemption.

For more information visit COVID-19 coronavirus: Travel restrictions within the Goldfields-Esperance region.

Additional Kimberley restrictions

The WA Government has announced additional restrictions which prohibit travel between four local government areas within the Kimberley region from 11.59pm on Thursday, 2 April 2020.

For more information visit COVID-19 coronavirus: Travel restrictions within the Kimberley region.

Please continue to check COVID-19 coronavirus: Advice on travelling to and within Western Australia on for updated announcements here

MWCCI Advocacy

We have already been able to assist multiple Mid West businesses to deal with matters effecting their business and industry during this difficult time.

Some of these matters have been raised to Local Members of Government and relevant agencies on behalf of our members.

Contact Joanne Fabling to discuss your concerns.

We are here to help our Mid West business survive and thrive; we want our community to come through this COVID 19 pandemic. We welcome you to call at the Mid West Chamber of Commerce and Industry if you have questions or concerns on any of the above.

If there is further information you would like to see there, please let us know. We want our members to have ready information that they can trust.

We will be updating this document ongoing as the information comes to hand.

Keep your social distancing, self-isolate if possible and stay safe!