2020 Business Excellence Awards Category Criteria

The awards are open exclusively to businesses and individuals that meet the eligibility criteria. The MWCCI relies on awards coordinators to assure eligibility, however the head judge will reserve the right to determine final eligibility during the judging process.

BUSINESS PERSON OF THE YEAR                                                                                                                                                                                                                                                                            An employer or employee who has significantly contributed toward the economy and development of the Mid West region as well as shown skills in leadership and management. 

 

 

BUSINESS OF THE YEAR

Overall winner of all Business Categories

 

 

 

MICRO BUSINESS                                                                                                                                                                                                                                                                                                            The business must have 0-2 employees, including those that earns an income or drawings.  This business may operate either at home or rent any premises other than your home, regardless whether there is a shop front. 

 

 

SMALL BUSINESS

The business must employ fewer than five staff members (full-time or equivalent) at the time of your entering your local awards.

 

 

 

MEDIUM BUSINESS

The business must employ six to fifteen staff members (full-time or equivalent) employees at the time of entering your local awards.

 

 

 

LARGE BUSINESS

The business must employ over sixteen (16) staff members (full-time or equivalent) employees at the time of entering your local awards.

 

 

 

FRANCHISE BUSINESS

The business must be part of a franchise and carry out all business activities in-line with the requirements of your franchise agreement, as long as the core business nominated operates within the Mid West.

 

 

ABORIGINAL ENGAGEMENT                                                                                                                                                                                                                                                                                    The business employs Aboriginal people and has supportive relationships with Aboriginal people, their businesses and communities. 

 

COMMUNITY SPIRIT

The business must be able to show that it has made significant contribution to its local community. The award is to recognise a business whose community involvement is not the actual focus of its operations; it is about acknowledging the additional efforts made to support the local community.

 

 

APPRENTICE SUPPORT

The business must employ, support and encourage training through an apprenticeship, internship and or traineeships.

 

 

 

NOT FOR PROFIT

Open to any Not for Profit or Charity based business in the Mid West.

 

 

TOURISM EXCELLENCE 

This award recognises tourism operators who provide a unique or exceptional visitor experience.
Adding value and vibrancy toward the Mid West tourism industry and showcasing
our region.

 

 

MEDIA & MARKETING 

This business must be an active contributor toward business growth through using marketing tools and entrepreneurial approaches with local, state or national media

INDIVIDUAL CUSTOMER SERVICE AWARDS CATEGORIES

 

HOSPITALITY – This individual must demonstrate the following criteria within the hospitality industry- Their presentation, acknowledgement and greeting, how their customer service adds value to our economy and using selling skills, service levels, interaction with customers, meeting customers expectations and product knowledge.

RETAIL –  This individual must demonstrate the following criteria within the retail industry – Their presentation, how their customer service adds value to the economy by using selling skills, acknowledgement and greeting, service levels, product knowledge, interaction with customers and meeting their expectations.

SERVICE – This individual must demonstrate the values of best practice, customer service and product knowledge within their service industry including – health, trade, education and farming.

TOURISM OPERATOR – This person must be able to demonstrate a commitment to providing excellent customer service within the tourism industry. The award is to recognise their dedication to regional awareness, economy, development and local knowledge.

BEST CUSTOMER SERVICE OVERALL – The overall Customer Services combined will determine the outcome of the overall winner.